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Common queries answered

Frequently asked Questions

If you place your order before 3 pm, we guarantee same-day dispatch. Our objective is to deliver your order on the next working day.

We have a customer-friendly return and exchange policy. If you are unsatisfied with your purchase, you can request a return or exchange within 30 days of delivery. Simply contact our customer service team, and they will guide you through the process. Please note that certain items may have specific restrictions. For detailed information on our return and exchange policy, including instructions and any applicable costs, please visit our Return and Exchange Policy Page.

To change your shipping address, please follow these steps:

  1. Log in to your account on our website.
  2. Navigate to your account settings or profile.
  3. Locate the “Shipping Address” section.
  4. Click on the “Edit” or “Change” button next to your current shipping address.
  5. Enter the new shipping address details accurately.
  6. Save the changes by clicking the “Update” or “Save” button.

If you encounter any difficulties or need further assistance, please don’t hesitate to contact our customer service team. They will be happy to help you with updating your shipping address.

Please note that if your order has already been processed or shipped, we might not be able to change the shipping address. In such cases, we recommend contacting our customer service team directly.

  1. Log in to your account on our website, if you have one. Alternatively, check your email for any order confirmation or shipping notification emails from us.
  2. Look for a tracking number provided in the email or your account order details. This tracking number is usually a combination of letters and numbers.
  3. Visit the website of the shipping carrier responsible for delivering your order
  4. On the carrier’s website, locate the “Track” or “Track & Trace” option.
  5. Enter the tracking number in the designated field and submit the request.
  6. The carrier’s website will display the current status and location of your package.

If you cannot find a tracking number or have any difficulties tracking your order, please feel free to reach out to our customer service team. They will be able to assist you further and provide you with the necessary information.

Please note that it may take a few hours for the tracking information to become available after your order has been shipped.

We are here to provide you with excellent customer support. To receive assistance, you have several options:

  1. Contact our customer service team via phone at +44 0191 265 5000. Our representatives are available to help you during our business hours.
  2. Send us an email at We strive to respond to all inquiries promptly.
  3. Visit our website and navigate to the “Support” or “Contact Us” page. There, you’ll find a contact form that you can fill out with your query or concern.
  4. Check our FAQ section on our website, as it may contain answers to commonly asked questions.

Whether you have a question about our products, need help with an order, or require assistance with any other matter, please don’t hesitate to reach out. We value your satisfaction and are committed to providing you with the support you need.

If you have entered an incorrect shipping address, please take the following steps as soon as possible:

  1. Contact our customer service team immediately and provide them with the correct shipping address. You can reach us by phone at +44 0191 265 5000 or by email at
  2. If your order has not been processed or shipped yet, we will make every effort to update the address before it is sent out for delivery.
  3. If your order has already been processed or shipped, we may still be able to assist you. We can provide guidance on how to communicate with the shipping carrier to attempt an address correction.
  4. In some cases, a package may be returned to us if the shipping address is incorrect or undeliverable. Once we receive the package, we will contact you to confirm the correct address and arrange for reshipment.

Please note that it is crucial to act quickly to increase the chances of correcting the shipping address successfully. We understand that errors can occur, and we are here to help resolve any issues that arise.

To determine if we ship to your country, please visit our website and navigate to the shipping information or delivery options page. There, you will find a list of countries we currently ship to. If your country is included in the list, you can proceed with placing your order. If your country is not listed, we apologize for any inconvenience caused, as it means we do not currently offer shipping to your location.

Whether your items will come in one package or multiple packages depends on various factors, such as the availability of the products, their size, and the shipping method. 

Rest assured that regardless of whether your items arrive in one or multiple packages, we will provide you with all the necessary tracking information so that you can monitor the progress of your entire order.

If you have any specific concerns or requests regarding the packaging of your order, please feel free to contact our customer service team, and we will do our best to accommodate your needs.

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