Introduction
We, at Stove Fan Company, value your satisfaction. If you’re not entirely content with your purchase, we’re here to help. Our comprehensive Refund, Returns, and Exchanges policy ensures that your buying experience remains seamless and worry-free.
Returns
Time Frame: You have 30 calendar days to return an item from the date you received it.
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please retain the receipt or proof of purchase.
Non-returnable Items: Gift cards, downloadable software products, and any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be returned.
Refunds
Approval: Once we receive your item, our team will inspect it and notify you of the status of your refund after inspecting the item.
Processing: If your return is approved, we’ll initiate a refund to your original method of payment. You’ll receive the credit within a certain 2-7 working days, depending on your card issuer’s or bank’s policies.
Shipping Costs: You will be responsible for your shipping costs for returning the item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from it.
Exchanges
Defects: If you’ve received a defective or damaged product, or if the product becomes defective within 30 days of purchase, please contact us immediately. We’ll exchange it for the same item, free of charge.
Preference: If you’ve changed your mind and prefer a different model or colour, you can exchange the product within 30 days, provided it’s in new and unused condition. Additional costs (or refunds) depending on price differences will apply.
Shipping for Exchanges
Damaged or Incorrect Items: If you’re exchanging an item due to a mistake on our part or because of a defect, we’ll cover the shipping costs both ways.
Preference-based Exchanges: For exchanges based on personal preference, customers will be responsible for all shipping fees.
Cancellation
We’re swift with our service and aim to dispatch orders on the same working day. Here’s what you need to know if you decide to cancel:
Time Frame: If you decide to cancel your order, please email us swiftly after your purchase. While we acknowledge all cancellations, please note that refunds will only be processed after a 7-day waiting period.
Post-Dispatch: If your order has already been dispatched by the time you request a cancellation, we might need to wait for the item to return to us before we can process your refund.
Shipping Deduction: Should the order be dispatched before cancellation, shipping costs will be deducted from your refund.
Contact Us
If you have any questions on our Refund, Returns, and Exchanges policy, or need help navigating a return or exchange, please don’t hesitate to get in touch. Our dedicated team is here to ensure that your Stove Fan Company experience remains delightful.
Please note: This policy might be subject to change. Always refer to our website for the most up-to-date information. We reserve the right to amend this policy at any time.
Need help?
Contact us at info@stovefancompany.com for questions related to refunds and returns.
