Introduction:
Navigating the journey from our warehouse to your doorstep, we at StoveFanCompany.com ensure every parcel is handled with utmost care. Our shipping processes are not just about dispatching items; they are about delivering warmth and happiness to your homes.
Currently, The Stove Fan Company ships to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United States.
If you’re outside of these areas, please contact us and we’d be more than happy to offer a shipping quotation for your chosen product.
To view the shipping costs for your selected delivery address, simply proceed to checkout. The cart page will automatically update to include the shipping price once your address is obtained.
Shipping Policy:
- Domestic Delivery:
- We strive for next working day delivery within the UK mainland.
- All orders come with tracking numbers for your convenience.
- Orders placed on weekends or public holidays will be dispatched on the next working day.
- International Delivery:
- For our international customers, consult the specific shipping details at checkout for the most accurate delivery estimate.
- Smooth Customs Experience: We go the extra mile to ensure your order sails smoothly through customs. While you will pay the relevant country’s tax at checkout, we take care of the duties cost on our end. This ensures that your package moves through customs without any hitches and is delivered to you without any delays.
- Note: We pride ourselves on providing a seamless shipping experience, but due to some global restrictions, there might be countries we are unable to ship to.
Tracking Your Order:
It’s easy to keep an eye on your purchase:
- Post-purchase Email: Once your order has been dispatched, you’ll receive an email containing your tracking number.
- External Tracking: Use your tracking number on the respective courier’s website for detailed tracking information.
Shipping Costs:
- Domestic: Shipping rates for the UK mainland are calculated at checkout based on package weight and destination.
- International: Rates vary based on destination and package weight. All charges will be displayed at checkout.
Delayed or Missing Packages:
In the rare event that your package is delayed:
- Check the tracking number for any updates.
- Verify the shipping address provided during checkout.
- Check with your neighbours or building reception.
- If it’s been more than 5 working days beyond the expected delivery date for UK orders, or 15 working days for international orders, please contact us.
